FAQ - Shares

What is a Plex share?

A Plex Share is a fully-managed Plex server which you are invited to for streaming purposes via the Plex application on your device. You have no administrative permissions and no ability to add family/friends to the Plex instance. Your account is given a maximum amount of concurrent streams which you must adhere to at all times.

How do I join the Plex share?

To join the Plex share, you need to be invited by an existing member as Plex shares are closed to the public. If you do have a referral, you can get more info on our Getting Started with Jill Media Shares page.

Do you offer a free trial?

Yes, every member is entitled to a free, two-day trial.

How do I use the service after I subscribe?

To utilize your new subscription, you need to have a Plex account and a compatible device such as a computer, smartphone, tablet, or smart TV. Once you have been granted access by the server owner, you can log in to your Plex account and access the server's library of media content.

How many devices can I use?

There is no limit on the number of devices you can use, but there is a limit on concurrent streams based on the your plan.

Can I download content?

Downloads are enabled.

What should I do if I experience technical issues?

Please refer to our troubleshooting section for initial troubleshooting and you are unable to resolve the issue, please create a support ticket on our Discord server so we can find a solution as quickly as possible.